Loan Servicer

Position Summary:

The Loan Servicer is responsible for processing and maintaining consumer and commercial loans throughout the life of the loan in a professional, efficient manner.

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Functions and Responsibilities:

  • Separates and distributes loan notices to the Loan Officers.  Files closed loan histories and pulls paid and renewed loans out of loan cabinets.
  • Accurately balances daily loan totals to the general ledger.
  • Posts all activity to loan accounts including extensions, draws, renewals, and payments.
  • Reviews and corrects transaction errors.
  • Inputs data from consumer and commercial worksheets to prepare all loan documents for closing.  Reviews and corrects errors as required.
  • Funds and transfers all loans from the loan platform.
  • Processes uniform Commercial Codes (UCC), Notice of Security Interest (NOSI) and title applications online or manually, as required.
  • Posts dealer floor plans in a timely manner and accurately balances floor plans each month.
  • Processes Garnishments, bankruptcy payments and adds charged off checking and savings accounts to Chexsystems.
  • Prepares new Contract for Deeds.  Process payments, pay the taxes and insurance, and any other maintenance needed on the accounts.
  • Updates the New Money, Loan Approval and Loan Committee spreadsheets.
  • Orders loan coupon books.
  • Run various reports on a daily, weekly, monthly, quarterly, or yearly basis.
  • Answers incoming loan calls in a polite and efficient manner.  Serves as backup phone operator in absence of regular operator.
  • Works with Loan Officers and Loan Assistants to complete daily goals.
  • Performs Customer Information File (CIF) and loan maintenance as required.
  • Performs additional duties as assigned.

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Knowledge, Skills, & Abilities:

  • High School diploma or equivalent required.
  • Minimum of one (1) year of related experience.
  • Strong problem-solving abilities, aptitude for numbers and orientation towards detail.
  • Ability to prioritize job duties. 
  • Ability to communicate clearly and professionally through both verbal and written skills with customers in English.
  • Must be able to physically type on a keyboard with an above average knowledge of computers.
  • Must demonstrate good working habits, maintain a professional appearance, attitude and follow policies and procedures.

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Physical Demands:

  • Ability to sit for extended periods of time.
  • Ability to read computer screens and email, mail and talk on the phone.
  • Ability to lift up to twenty five (25) pounds.

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Work Environment:

  • Professional and deadline-oriented environment in an office setting.
  • Interaction with external and internal customers, including disgruntled customers.
 

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